Bergamia Tea - fine fresh loose tea

Terms and Conditions

1. Prices & Despatch

We do not offer a next day delivery service. All prices are in UK Pounds and include VAT. Postage will be automatically added to your online order and displayed before you finalise your purchase. All orders of tea are usually sent by 1st class post within the UK. We will normally despatch your order within 3 days, but please allow up to 12 days for delivery. Deliveries outside the UK using Airmail service are 4 days following day of posting and deliveries outside Europe are 5 days following day of posting, but may take longer.

2. Availability

Items on the website which are out stock will normally be marked as such. If you are using the printed catalogue you are advised to phone first to check that an item is in stock before ordering. We aim to have all items advertised in stock however in the event of unavailability of any item after you have placed an order, you will be offered a full refund or a similar alternative item of your choice and the similar price.

3. Returns & Refunds

We endeavour to offer high quality products but if you are unsatisfied for any reason with an item you have purchased from us you may return it in its original condition including packaging and you will be refunded the full cost once we have received the item. Please note that the postage is not refundable unless the item is faulty or was delivered by mistake.

4. Orders from Outside of the UK

If you are ordering from outside of the UK where duty, taxes, import charges or other charges may apply, you will be responsible for paying these charges.

5. Liability

Bergamia Tea Ltd (formerly Tiger Spring Tea) will not be held responsible for any cost or personal or business losses other than the purchase price of items bought from us.

6. Payments

Tiger Spring Tea accepts payments by the following methods:
- Credit and debit cards (accepted through secure site through PayPal
- Cash (only accepted at the market stalls)

7. Copyright

All content of the website is the property of Bergamia Tea Ltd (formerly Tiger Spring Tea) and/or their suppliers. This includes text, photographs, trademarks and logos.

8. Security and Data Protection

Since GDPR (General Data Protection Regulation) came into effect on May 25th 2018 Bergamia Tea Ltd (formerly Tiger Spring Tea) will protect and process your personal data in accordance with your rights. Bergamia Tea Ltd (formerly Tiger Spring Tea) will not disclose your personal information to third parties without your consent. We only hold information that is necessary for processing your order. Online payments are made through a secure PayPal site. You are responsible for protecting your password and ensuring that you do not use the website in any way that might impair Bergamia Tea Ltd (formerly Tiger Spring Tea)business or put your own security at risk.

9. Amendments

Bergamia Tea Ltd (formerly Tiger Spring Tea) reserves the right to change packaging, product prices and postage or the method of delivery at anytime without notice including the content of the website ( and Terms and Conditions. Where 'Free' delivery is offered on an item, Bergamia Tea Ltd (formerly Tiger Spring Tea) reserves the right to deduct cost of delivery if the event of a refund.

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